COVID-19 (coronavirus) update.

We have implemented a number of restrictions to minimise the spread of COVID-19 at the RHN.

Read about the measures we are taking to keep our patients and residents protected.

Virtual visiting


restored stained glass at Royal Hospital for Neuro-disability

Staying connected with virtual visiting

Virtual visiting information for patients, residents and visitors

The RHN has introduced virtual visiting.

Staying connected with virtual visiting is a part of our service which allows you to keep in touch with your RHN resident during the COVID-19 pandemic.

A strict infection prevention and control process is being followed when using the shared iPads/tablets to make sure that staff and patients are protected against COVID-19.

We hope that these virtual visits will bring you comfort while you are unable to visit face-to-face as often as you’d like.

The virtual visits work on the following applications

  • FaceTime (Apple devices only)
  • Zoom (works on all devices)

Virtual visiting times

Visiting times are agreed individually for each resident – whether they use their own device or an RHN one.

Please give the contact details for the nominated virtual visitor to a staff member (mobile number/email address). Please agree your times with the relevant ward.

When it is time for your visit, either the resident or a staff member will initiate the call, confirm your name and the resident’s name before placing the device in a suitable position to continue your call.  Staff may either remain with the resident for a while, or they may retire to allow for privacy – this depends on the resident’s needs.

Should you have an immediate safety concern during the call, where there is no staff member in attendance, please contact the ward using the ward phone number or though switchboard immediately.

Other comments and requests can be made at mutually convenient times.

You may be asked to interrupt the video call if the resident requires privacy for care purposes.

The recording of video calls is not permitted to protect the privacy of residents.

A strict infection prevention and control process is being followed when using the shared iPads/tablets to make sure that staff and patients are protected against COVID-19.

Patients and residents who are able to manage calls independently

Where patients and residents make and receive calls independently on their own devices, without requiring assistance from RHN Staff, may make their own arrangements for virtual visiting.

However, treatment times, mealtimes and patient rest times must be respected and virtual visiting must not take place during those times.

Thank you for helping us to keep our hospital safe in these difficult times. We hope that these virtual visits will help while you’re unable to visit face-to-face during the outbreak.