Health Care Assistant NVQ Level 2 / Level 3 – Behavioural Service

Job Title: Health Care Assistant Levels 2 and 3

Department: Behavioural Service (Coombes, Wolfson and Wellesley)

Salary range:

  • HCA no qualification starts at £23,992 per annum
  • HCA Level 2 starts at £24,247 per annum
  • HCA Level 3 starts at £25,609 per annum
  • Incremental reviews take place on an annual basis.

Hours of work: 150 hours over a 4 week period (approximately 37.5 hours per week). A long shift is 12 hours. You also have the opportunity for enhanced payments for additional hours worked, and to join our ‘Flexible Workforce’ (Putney Bank).

Location: Putney, Southwest London


  • Generous Annual Leave Entitlement
  • Internal HCA Development Programme Enrolment
  • Free parking
  • Blue Light Card and Discounts
  • On-site cafeteria
  • RHN Wellbeing Programme and EAP Services
  • RHN Volunteering Opportunities

Please note, to be eligible to apply for this role, you must have the Right to Work in the UK. We are unable to sponsor VISA applications for Health Care Assistants.

Summary Royal Hospital for Neuro-disability

The Royal Hospital for Neuro-disability is a leading national centre of excellence, providing adult person-centred services that span the entire care pathway from post-acute rehabilitation services to end of life care, for people with complex Neuro-disability and their families, underpinned by a strong research and education programme.

This role is based within the Neuro-Behavioural Services which provides assessment and rehabilitation for adult with challenging behaviour resulting from a brain injury before discharge to community and those who need long term behaviour management.  The service use the Positive Behaviour Support (PBS) approach which focuses on using the positive techniques to promote adaptive behaviours. The Huntington Disease pathway which is within the behavioural Service provides excellent care and support for patients who have high complex needs and their families. It encourages independence and maximises patient’s quality of life.

Our vision for the future is that we will be the national centre of excellence for neuro-disability. Our mission is to provide outstanding care and empowering individuals with neuro-disability, enabling them to live their lives to their fullest potential.

Our Promise

We have a strong commitment at the RHN to support our people’s well-being and development. In 2023, we are proud to introduce our first in-house HCA Development Programme which aims to equip you with the essential knowledge, skills, and behaviours to deliver an outstanding level of patient-centred care for patients with complex neurological needs. You will learn about Brain Injury including mental health, dementia and learning disabilities, as well as understanding ‘Quality of Life’ including 1:1 care and escorting.

Personal Specification; Experience and Qualifications Essential:

  • Previous experience of working in a health or social care support role.
  • Qualification to GCSE or equivalent.
  • Excellent verbal and written communication skills.
  • A good command of both written and spoken English.
  • An ability to carry out manual handling tasks.
  • Able to work flexible shift pattern including weekends and nights.

Desirable experience which will enhance your application

  • A health or social care related degree or equivalent qualification.
  • Experience working with patients with complex requirements and brain injury.
  • Previous experience of working within a multidisciplinary team within health or social care.
  • Experience in rehabilitation of people who present with challenging behaviours, such as verbal and physical aggression, withdrawn behaviour, dis-inhibition and impulsivity
  • Previous experience or related training or qualification in management of challenging behaviours, including but not limited to de-escalation, positive reinforcement and re-direction
  • Previous experience or related training in Positive Behaviour Support and its guiding principles. 
  • Previous experience or related training in Prevention and Management of Violence and Aggression (PMVA) and Breakaway techniques
  • Previous experience or direct involvement in promotion of independence, respect, dignity, inclusion and reducing individual restrictions.

RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential.

  1. Demonstrate an awareness of RHN’s objectives and contribute to achieving them appropriately.
  2. Strive to improve efficiency in all areas of your work.
  3. Working as a part of the team
  4. Assist registered nurses and other HCA’s in the delivery of direct care to patients within the ward.
  5. Working within agreed nursing standards and under the direction of the registered nurse or NVQ healthcare assistant.

  1. To assist patients with all aspects of their personal hygiene care which will include; washing, bathing, dressing, continence and mouth care whilst enabling them to be as independent with these tasks as possible.
  2. To assist with mobility including; hoisting, positioning and assisting with mobility aids.
  3. To support patients with eating and drinking tasks, which may include the use of adapted feeding equipment, recording of food and fluid intake and feeding patients with an impaired swallow function.
  4. Responsible for providing proficient communication with patients and others in challenging situations, which may include supporting patients with complex communication needs and patients who present with behavioural/emotional challenges as a result of their brain injury.
  5. To support patients to pursue social and leisure activities and assisting in a programme to help facilitate this.
  6. To participate fully in a 24 hour, 7 day week staff roster, including working Bank Holidays, as required by the needs of the service. Shift patterns may vary and include split days off. A high degree of flexibility is required.

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Apply for this role

Candidates applying for a role at the Royal Hospital for Neuro-disability will be expected to have received their vaccination against the coronavirus strain (COVID-19) as part of our pre-employment process before commencing employment at the RHN. Please let us know if you have not managed to arrange to receive the vaccine via other channels yet, as we can arrange the administration of the vaccine within the hospital. Please note that if you have a medical reason as to why you are not able to have the vaccine or you have any questions on the vaccination, please feel free to contact