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The Royal Hospital for Neuro-disability receives Good Rating from Regulator

The Royal Hospital for Neuro-disability receives Good Rating from Regulator

The Royal Hospital for Neuro-disability (RHN) is delighted to have received a rating of ‘Good’ from the Care Quality Commission (CQC) following their inspection in March 2017.

We are very pleased that the CQC found improvements in all areas identified in the previous inspection in 2015. The CQC identified two areas of outstanding practice: the communication service, which provides patients and residents with brain injuries with high-tech methods to communicate; and the chaplaincy service which provides support to patients, residents, families and staff.

The report awarded the RHN a ‘good’ rating in four of the five categories that it considers. A rating of ‘good’ means our services are performing well and meeting CQC expectations. Only 29% of acute providers out of 136 across England receive a ‘good’ rating.

The CQC identified two actions that the RHN must undertake: for staff to be trained on the different degrees of how patients and residents with brain injuries can make decisions; and for all staff to have an appraisal every year.

The report noted many areas of excellence in care, responsiveness, management and leadership. They also highlighted good levels of personalisation of care for people with a prolonged disorder of consciousness, compared to those in similar providers.

Chief Executive Paul Allen said, “We are absolutely delighted with the good rating, and that the CQC highlighted the excellent work done by our communication service and our exceptional chaplaincy service. The safety and wellbeing of our patients and residents is extremely important to us, and work on the areas that we must undertake is already in progress.

Thank you to all of our staff and volunteers for their hard work, support and dedication on behalf of our patients and residents.”